Frequently Asked Questions
When will my order arrive?
It usually takes around 3 to 4 weeks for your order to arrive at your door steps after making a purchase at kawaabo. There might be slight delays in shipment times due to COVID19. You will be informed if that's the case and you can always track your order using the shipment tracking code we send you after your purchase.
Why is my order separated into different parcels and shipments?
We source our products directly from different stylists and respective manufacturers located in Japan, Korea, and China. To be able to deliver the latest fashion trends to you ASAP, we ship the products directly from our different warehouses located in different cities. Don't worry, we promise you will get all the items in the order you'd placed. All parcels and shipments will be trackable via corresponding tracking codes.
Do you provide refunds or exchanges if I'm not happy with my order?
All sales on kawaabo are final. However, we do provide refunds on select conditions. For specific details, please see our Refund Policy located in the footer of our website.
Why is the sizing on your clothes is different from what I expected?
kawaabo products are of Asian pop-culture. The sizing on these products are designed differently from North American and European standards where sizes are slightly bigger and of greater volume. Please refer to the Size Guide located in each of our product pages before making a purchase.
How often do you get new styles and inventory?
We are always on the lookout for the most up-to-date styles in Japanese, Korean and Chinese pop-culture. If you haven't already, please join our email list where we send out news and latest updates on our newest collections and styles.
Do you ship worldwide?
No. We currently do not ship world-wide. Our regular shipping zones are limited to the United States and Canada. However, if you live outside of these zones and would like to make a purchase, please email us at email@example.com and let us know! We will find a solution to fulfill your order.
Why does my order look different from the pictures on your website? Are they even the same item?
Yes they are. We send out the exact same item as you see in our display pictures on our website to you. Please keep in mind that the display pictures you see on our websites are taken with professional models, sometimes online influencers, who take pictures as their main profession. Also, the garments you see in our display pictures have all been nicely cleaned and processed/ironed before the photos are taken.